Change Management = the controlled identification and implementation of required changes to ensure successful transitions.
Change management techniques should be used when implementing change and the following situations exist: introducing new processes and procedures, distributed organization structure, many different business units/entities with autonomous authority, management responsibilities are spread throughout multiple organization groups (for example: real estate, procurement, finance and accounting, Information technology, fleet management). Change management is a term typically used for implementing new, major applications like ERPs, CRMs, etc because of the significant cross-functional integration impact.
FASB lease requirements, ‘just an accounting change’, right? Wrong! The reality is these changes are suddenly impacting many currently disconnected aspects of your company, including job roles, software systems and operational processes. The companies that take this on as a change management effort, identifying and planning along the way, are the companies that have the most successful transitions. Bringing in third parties or consultants experienced in the process and change management can greatly reduce the resource strain of any change.
Change management techniques are not one time in nature rather, they are used throughout a complex program/project and serve as the ‘glue’ that keeps all efforts heading in the right direction.
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